Refund Policy

Please choose carefully, we do not refund for "change of mind" purchases. 

You can choose a refund, exchange or credit where goods are faulty or wrongly described. No refund is available for freight/shipping or postal charges.

All claims or returns must be made with in 21 days. 

Your request for a refund must be accompanied by proof of purchase sales docket and items must be returned in original condition.  Always include an explanation with returned goods, pack carefully and send to: 

The Guide Shop
Girl Guides Tasmania
PO Box 8 
Rosny Park TAS 7018